Privacy Policy

Section 01

Overview

Gift Nakayinga ("we", "our", or "us") is committed to protecting your privacy and handling your personal information with the highest level of care, discretion, and professionalism. This is especially important given the sensitive nature of mental health and wellness services.

This Privacy Policy explains what information we collect when you visit giftnakayinga.com, submit a booking or enquiry, or engage with our services — and how we use, protect, and respect that information.

Section 02

Information We Collect

We collect information in two ways — information you provide directly, and basic technical information collected automatically when you visit the site.

Information you provide directly:

• Your full name, email address, and phone number when you submit a booking request or contact form
• Your preferred consultation type (individual, family, corporate, etc.) and meeting format (in-person, Zoom, phone, WhatsApp)
• Your preferred appointment date and time
• Any message, question, or context you choose to share in the booking or enquiry form

Information collected automatically:

• Basic browser and device type (e.g. mobile or desktop) for site optimisation
• Pages visited and approximate time spent, to understand what content is most helpful
• Referring website or link that brought you to this site

We do not collect payment card details directly. Any future payment processing will be handled by a secure, certified third-party provider.

Section 03

How We Use Your Information

The information you provide is used solely for the purpose of delivering, improving, and communicating about our services. Specifically, we use it to:

• Respond to your consultation booking request and confirm appointment details
• Contact you via email, phone, or WhatsApp to coordinate your session
• Tailor our services to your stated needs and preferred meeting format
• Send you relevant follow-up information, resources, or session reminders if applicable
• Improve the website and booking experience based on how visitors use the site
• Comply with any applicable professional, ethical, or legal obligations

We will not use your information to send unsolicited marketing messages. Any communications from us will relate directly to your enquiry or an established coaching/consulting relationship.

Section 04

Confidentiality & Mental Health Data

Any personal health information, emotional disclosures, or sensitive context shared in the course of a consultation or session will:

• Never be disclosed to any third party without your explicit written consent
• Be stored securely and accessed only by Gift Nakayinga or a designated member of her team directly involved in your care
• Not be used in any marketing, case studies, or public content without your separate, informed, written consent

There are limited exceptions to confidentiality that exist in all professional mental health practice — specifically where there is a credible risk of serious harm to you or another person, or where disclosure is required by Ugandan law. In such rare circumstances, we will always endeavour to inform you first.

Section 05

Sharing Your Information

We do not sell, rent, or share your personal information with any outside parties for commercial purposes. Your information may only be shared in the following very limited circumstances:

• With your consent — if you have explicitly agreed to a referral to another healthcare professional or service provider
• Service providers — trusted tools we use to operate this website (e.g. email delivery, hosting), who are bound by confidentiality and data protection obligations
• Legal obligation — where required by law, court order, or applicable regulation in Uganda
• Safety — where disclosure is necessary to prevent serious harm to you or others, as described in Section 4 above

In all cases, sharing is limited to only what is strictly necessary.

Section 06

Third-Party Services

This website uses a small number of third-party services to function and improve your experience:

• Google Fonts — loads the typography used across the site. Google may log the request; no personal data is shared beyond standard web request headers.
• Font Awesome — loads icons used across the site, via a CDN. No personal data is collected.
• YouTube (Woman Blossom channel) — embedded video links on the Media page open YouTube in a new window. YouTube's own privacy policy applies once you visit their platform.
• Email (mailto links) — the booking form opens your device's email client. Your email provider's privacy policy applies to any email you send.
• WhatsApp — contact links open WhatsApp. WhatsApp's privacy policy applies to those communications.

We do not use advertising trackers, Facebook Pixel, Google Analytics, or any other behavioural tracking technology on this site at this time.

Section 07

Your Rights

You have rights regarding your personal information. You may at any time:

• Request access — ask us what personal information we hold about you
• Request correction — ask us to correct any inaccurate information
• Request deletion — ask us to delete your personal information, subject to any legal or professional retention obligations
• Withdraw consent — opt out of any communications or future contact at any time
• Object to use — raise a concern if you believe your information is being used in a way you did not agree to

To exercise any of these rights, simply contact us using the details in Section 12. We will respond within 14 days.

Section 08

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — typically the duration of your coaching or consulting engagement, plus a reasonable period thereafter for professional record-keeping.

Booking enquiries that do not result in an active engagement are retained for no longer than 12 months. You may request earlier deletion at any time by contacting us.

Where we are required by professional standards or law to retain records for a longer period, we will do so securely and limit access accordingly.

Section 09

Security

We take the security of your personal information seriously. Reasonable technical and organisational measures are in place to protect your data from unauthorised access, loss, or disclosure.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have concerns about sharing sensitive information, we encourage you to reach out directly by phone or in person.

Section 10

Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors without verified parental or guardian consent.

If you are a parent or guardian and believe your child has provided personal information through this site without your consent, please contact us immediately and we will promptly delete that information.

Family and child-related consultations are conducted with the direct involvement and consent of the parent or guardian responsible for the minor.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, the updated date at the top of this page will be revised accordingly.

We encourage you to review this page periodically. Continued use of this website after any update constitutes your acceptance of the revised policy. If the changes are material, we will make reasonable efforts to notify active clients directly.

Section 12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please get in touch. We are committed to responding promptly and transparently.

You may also reach us through the Consultation Button on this website.